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Refund Policy

We hope you love your Kids Care Co. products are much as we do, but if for any reason this isn't the case we will give you a 30 day money-back guarantee from the date you receive your goods. 

Returning products 

We recommend that you return the product via Registered Post and that you pre-pay all postage.

How we process returns

You will be refunded in full using your original payment method and original shipping charges will not be included in your refund.

If the order was returned due to an incorrect address or the package was unclaimed, Kids Care Co. has the right to charge for the product to be re-shipped.

If your product is damaged or faulty on arrival, please send a picture of the product within 7 days of receiving the goods and quote your order number and we will replace your product.

Returned Post

We do not provide refunds if your order is sent back to us due to you entering an incorrect address at checkout or not picking up your item from the post office or courier depot. A $10 redelivery fee will apply to have your package redelivered to you within Australia and international orders will be required to pay the applicable shipping fee for re-delivery as charged to us. 

If you wish to make a return under our Refund Policy please contact us by emailing


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